Privacy Policy
Last Updated: July 31, 2025
Amecopak New Materials Logistics, LLC (hereinafter referred to as Amecopak NML) and its affiliates and subsidiaries (“we”, “us” or “our”) respect your concerns about privacy. This Privacy Policy (“Privacy Policy”) applies to the information about you that we collect on amecopak.com, amecopak.us, and any of our other websites that link to this Privacy Policy (each, a “Site” and collectively, the “Sites”), as well as through our customer service/customer experience centers (“CS Centers”). Amecopak NML and/or its relevant affiliate or subsidiary in the jurisdiction where you are located processes this information as a data controller under the EU or UK General Data Protection Regulation, as applicable (the “GDPR”), and you can find our contact details as data controller in the “Contact Us” section below. By accessing any of our Sites or contacting our CS Centers you agree to be bound by our Web Site Terms of Use (the “Terms”) and in doing so you acknowledge that the information we collect about you is processed in accordance with this Privacy Policy.
This Privacy Policy describes the types of information we collect via the Sites and through the CS Centers, how we may use such information, with whom we may share such information, and what we do to protect such information. We also tell you how you can reach us to ask us to update your preferences regarding how we communicate with you, or answer any questions you may have about this Privacy Policy.
If you access any of our Sites, or communicate with our CS Centers, in the scope of your employment or otherwise in connection with your responsibilities to your employer, our collection and use of your information may be governed by, and subject to, a separate agreement between us and your employer, instead of this Privacy Policy. You should confirm with your employer whether any such separate agreement exists that governs our collection and use of your information. To the extent there is a conflict between this Privacy Policy and another agreement between us and you or your employer, that agreement shall prevail.
Information We Collect
Identifying Information, Transactional Information, Site Information and Information You Provide: When you use any of the Sites or communicate with the CS Centers, you may provide to us (and, if so, we will collect) information that will identify you or make you identifiable, including your name, e-mail address, telephone number, Site access credentials, the country in which you are located, your company name, and your job level. We also may collect information regarding any transactions or purchases you make through the Sites (e.g., products purchased, frequency of purchases, etc.); information regarding your use of the Sites; and any other information that you provide or otherwise make available to us in connection with the Sites. We may record conversations that you have with our CS Center representatives. You may choose not to provide certain information to us, but as a result you may not be able to take advantage of some of the features of the Sites or access or receive certain of our products or services.
Cookies & Automatically Collected Information: When you visit our Sites, we use technologies such as cookies, web server logs and web beacons to collect certain information about you. Cookies are small files that websites and email servers place and access on your computer or other Internet-connected devices to uniquely identify your browser or device or to store information or settings in your device. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict, disable or delete certain cookies. Please note, however, that without certain cookies, you may not be able to use all of the features of our Sites.
Our web servers log information such as your device and operating system type, browser type, domain, device ID, Internet Protocol (“IP”) address and other system settings, as well as the language your system uses and the country and time zone where your device is located. The web server also logs information such as the address of the web page that referred you to our Site and the IP address of the device you use to connect to the Internet.
To control which web servers place and access cookies and collect information automatically, we place tags on our webpages called “web beacons”, which are small files that allow us to understand the actions of visitors to our Sites. We use similar technology in marketing emails we send, which may enable the placing or accessing of cookies, and also enable us to know if you received the email, if the email was opened and if you clicked on any links included in the email.
Third-Party Data Collection & Data Collection for Marketing Purposes: We may receive your information from third party data providers, including lead generators and similar providers. We also use third-party web analytics services on our Sites (such as Google Analytics). These service providers use cookies and web beacons or other similar technology to help us analyze how users use the Sites. The information collected by such technology (including, where applicable, your IP address) will be disclosed to (or collected directly) by these service providers, who use the information to facilitate the evaluation of your use of the Sites on our behalf. Google Analytics, for example, uses cookies to track your interactions with our Sites. Google collects information and reports it to us, without identifying individual users. This information helps us improve our Sites so that we can better serve users. For more information on Google Analytics, please visit www.google.com/policies/privacy/partners/. You can also view Google Analytics’ currently available opt-outs for the web at https://tools.google.com/dlpage/gaoptout.
Third-parties also collect information about your online activities over time and across different sites when you use our Sites. For example, third-party providers of certain embedded content and tools on our Sites (such as an embedded Twitter (now known as “X”) or Facebook feed, or an embedded blog commenting system, or any social network that you can use to log in to our Site or to submit information to our Site) collect information directly from you in connection with your interaction with such content and tools. You may review your privacy settings for your accounts with such third-party providers through their respective websites.
Information about your activities on our Sites is collected for use in providing advertising tailored to your individual interests on other websites and online services. You may choose whether to have your information collected for that purpose by visiting One Trust Preference Center. We participate in advertising services administered by third-parties. These ad services track your online activities over time by collecting information through automated means, including through the use of the automated technologies described above, and such ad services may use this information to show you advertisements that are tailored to your individual interests and/or based on prior visits to our Sites. We and our third-party service providers use first-party cookies and third-party cookies alone or together, as well as other automated means, and the data collected through such means and from other sources to: (i) inform, optimize, and serve ads (including ads based on past visits to our Sites), and (ii) report on our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services (including how they are related to visits to our Sites).
How We Use the Information We Collect
We use the information we obtain about you when you visit the Sites or contact the CS Centers to:
- manage or service your account (or the account of the person or entity you represent);
- fulfil transactions and orders;
- communicate with you (or the person or entity you represent);
- assist in marketing and advertising;
- perform business analytics and business operations;
- assist our quality and training efforts; and
- comply with applicable law.
We retain information only for so long as it is necessary or relevant to fulfill the above-mentioned purposes or comply with applicable law, resolve disputes, troubleshoot problems or assist with investigations. After it is no longer necessary for us to retain your information, we dispose of it in accordance with our data retention and disposal policies.
Third-Parties with Whom We Share Your Information
Third-Party Service Providers: We engage in transfers of information collected from you to third-party service providers that we use to support the provision of the Sites, the CS Centers and our services. As allowed by applicable law, we may also disclose automatically collected and other aggregated information with our third-party service providers, to assist such parties in assisting us in understanding the usage, viewing, and demographic patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Sites; such third-party service providers shall not make use of your information for any other purpose.
Affiliates, Joint Marketing Partners; and Authorized Distributors: As allowed by applicable law, we also share information among our affiliates and joint marketing partners for the purposes described in this Privacy Policy. Note also that certain Amecopak NML products are provided via our distributors. If you provide us information at the Sites or during a call to a CS Center in regards to a Amecopak NML product offered and sold by our authorized distributors, you acknowledge and agree that we may provide such information to the authorized distributors who offer and sell such products. The authorized distributors may use such information for the purpose of contacting you for follow-up regarding your requests, offering or selling our products (or their services related to such products), keeping you informed of new activities, or for other business purposes of such authorized distributors.
As Required by Law: Subject to applicable law, we disclose information about you (i) if we are required to do so by law, regulation or legal process, such as a subpoena; (ii) in response to requests by government entities, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to prevent physical, financial or other harm, injury or loss; or (iv) in connection with an investigation of suspected or actual unlawful activity.
Mergers, Acquisitions & Reorganizations: In the event that all or a portion of our business or its assets are acquired by, reorganized or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from users in connection with such acquisition, reorganization or merger. In such an event, we will require any such third-party to agree to treat your information in a manner that is no less restrictive than the standards set forth in this Privacy Policy.
Your Marketing Choices & Preferences
If you would like to update or modify your information or subscription preferences, you may contact us as described in the Contact Us section below. You also may unsubscribe from any of our promotional emails by clicking on the “unsubscribe” link in any promotional email you receive from us. Changes made to your profile will be effective once saved into our systems in accordance with our standard procedures for implementing user questions regarding your Personal Information.
Transfers of Information Outside of the EEA/UK
We transfer information we collect about you outside the European Economic Area (the “EEA”)/UK to the United States, Australia, and other countries that do not have the same data protection laws as the country in which you initially provided such information. When we transfer your information to countries that are not considered by the European Commission or the UK government (as applicable) to provide adequate protection, we rely on applicable European Commission or UK government-approved agreements in accordance with Article 46 of the GDPR (including the standard contractual clauses) to protect your information in the countries to which it is transferred. A copy of the relevant transfer mechanisms can be obtained for your review on request by contacting the Contact Us section below.
Your Data Subject Rights
Under Article 21 GDPR, you have the right to object to our use of your information in certain circumstances. Where we were processing this information based on our legitimate interests as described above, we are not required to comply with your request if we have compelling interests or are legally required to override your request.
You also have the right to request that we take any of the following actions with respect to your information, to the extent permitted under applicable law:
- Article 7(3) GDPR – Where we are processing your information based on your consent, withdraw your consent to the relevant processing at any time by contacting the Contact Us section below or through your marketing and cookie preferences here (see also “Your Marketing Choices and Preferences” below). Note that this will not affect the legality of the processing based on that consent prior to its withdrawal;
- Article 15 GDPR – Request access to the information we process about you (see “Access to Your Information” below);
- Article 16 GDPR – Rectify the information about you that is inaccurate;
- Articles 17 and 18 GDPR – Erase or restrict the processing of information about you in certain circumstances;
- Article 20 GDPR – Provide you a copy of the information you have provided us directly in a structured, commonly used and machine-readable format that can be transmitted to a third-party (i.e., portability); and
Access and Modification of Your information
You may have access to your information through your user account on our Sites. You can correct and update this information using this access. You may obtain a copy of your information or have it corrected, if it is incorrect, by sending us a written request by e-mail.
No request for access, rectification or deletion may be considered unless it is made in writing by you when you prove that you are the individual concerned (or the representative, heir or successor of that individual, or the liquidator of the succession, a beneficiary of life insurance or of a death benefit).
When we receive a request for access, rectification, or removal, we will attempt to respond within a reasonable timeframe after receipt of the request, and in any event within the timeframes required by applicable law.
In certain situations, we may not be able to provide access to all the information we hold about you. Exceptions to the access requirement are meant to be limited and specific. The reasons for denying access will be provided to you upon request or as otherwise required by applicable law.
Exceptions may include information that is prohibitively costly to provide, information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons and information that is subject to solicitor-client or litigation privilege.
A reasonable fee may be charged for the transcription, reproduction, or transmission of your information, unless prohibited by applicable law.
How We Protect Your Information
We use commercially reasonable efforts to safeguard and protect the security of all data, inclusive of any information collected by us from you through the Sites and the CS Centers. It is also important for you to comply with the access controls (e.g., username/password management) and other applicable provisions of the Terms to protect against unauthorized access to the devices you use to access the Sites.
Unfortunately, it is impossible for us to guarantee the absolute security of all information collected or transmitted through our Sites or the CS Centers.
You therefore understand and agree that (i) there are limits to the security and confidentiality of the information we collect that are beyond our control; (ii) the security, integrity and confidentiality of all information and data exchanged between you and us through our Sites and at our CS Centers cannot be guaranteed; and (iii) such information may be viewed or altered by a third party at the time of transfer. For these reasons, we cannot be held responsible for any loss, capture or alteration of such information.
Links to Third-Party Websites
Our Sites may provide links to other websites for your convenience and information. Those linked websites may be operated by companies not affiliated with us and we do not control or endorse any such websites. Linked websites may have their own privacy policies, which we strongly suggest you review if you visit any linked websites. You agree that your use of a linked website is at your own risk and that we are not responsible for the content of any linked websites that are not affiliated with us, any use of those websites, or the privacy practices of those websites.
International Users
If you visit or use our Sites or contact us from outside of North America, please be advised that (1) any information you provide to us or that we automatically collect may be transferred to and processed in North America, including the United States; and (2) by accessing or using our Sites or submitting information to us, you explicitly authorize its transfer to and subsequent processing in North America (including the United States) in accordance with this Privacy Policy and applicable law.
We retain information only for so long as it is necessary or relevant to fulfill the relevant purposes or comply with applicable law, resolve disputes, troubleshoot problems or assist with investigations. After it is no longer necessary for us to retain your information, we dispose of it in accordance with our data retention and disposal policies.
In particular, we will store the following information of individuals in the EU/UK for the following periods:
- Information Collected from Cookies: we retain the personal data that we collect via cookies for 12 months.
- Customer Service: we retain information about any customer service inquiries and other customer communications about product feedback, complaints, and price quotations (including recorded conversations with our CS Centers) for up to 10 years (though this may be lower depending on jurisdiction) after the question is resolved, in accordance with limitation periods under applicable law.
- Business Transactions: we retain information about transactions with you, (including information about orders, delivery, transfer requests and return authorisations; and including recorded conversations with our CS Centers) for up to 10 years (though this may be lower depending on jurisdiction) after we terminate our business relationship, in accordance with limitation periods under applicable law and other finance and taxation legislation.
- Data subject rights requests: we retain information associated with the receipt and compliance with any data subject rights requests from you for up to 3 years following the request (though this may be lower depending on jurisdiction), based on the limitation periods in applicable data protection legislation.
- Litigation: we retain information related to threatened or asserted litigation or investigation, product liability claims and product recall issued for up to 10 years (though this may be lower depending on jurisdiction) after final resolution in accordance with limitation periods under applicable law.
Updates To Our Privacy Policy
We recommend revisiting this page periodically to stay aware of any changes to this Privacy Policy. Our amended Privacy Policy will automatically take effect upon the date that an update is published.
Complaints
We have established procedures to receive complaints and inquiries about this Privacy Policy and our practices for the management of information. The complaints procedure is easily accessible and simple to use. We will inform any person making an inquiry or complaint of the existence of the relevant procedures. Should you have any complaints regarding the use of your information by us, please contact us using the contact information provided below. We will investigate all complaints. If a complaint is found to be justified, we will take appropriate measures, including, if necessary, amending our policies and practices.
For individuals in the EU/UK, you also have the right to lodge a complaint with a supervisory authority in the country you reside, work or where you feel an infringement of applicable data protection or privacy law has occurred. Relevant supervisory authorities are:
infringement of applicable data protection or privacy law has occurred. Relevant supervisory authorities are:
- EU: See a list of applicable data protection authorities and their contact details here
- In Germany, the competence for complaints is split among different data protection supervisory authorities. Competent authorities can be identified according to the list provided here
- UK: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Helpline: 0303 123 1113
Contact for us
Email: dataprivacy@amecopak.com